Our Return Policy in short

Return Policy

•   Returns  No Refunds/Exchanges: 
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at customerservice@unitedbyvictory.com with details of the product and the defect. 
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
 
Refunds of defective item(s) do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.



 

Transport Damage

If the product is lost, upon receiving, or has been damaged during transport, you should immediately report this to us.

 

Unclaimed Packages

For packages that are not cashed/claimed at your post office within 14 days, United by Victory reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.


All inquiries: customerservice@unitedbyvictory.com